Refund policy

RETURNS
We want you to love every piece you buy from Nesturi. If something is not right, you can return it within 30 days of delivery.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. You will also need your order number or proof of purchase.

To start a return, contact us through our contact page or at nesturistore@gmail.com with your order number and the item you would like to return. We will reply with return instructions and the address to send it to. Items sent back without first requesting a return cannot be accepted.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us right away with your order number and a photo, and we will make it right with a replacement or a refund.

EXCEPTIONS
Items that have been installed, wired, used, or altered cannot be returned unless they arrived damaged or defective. Gift cards and sale items marked as final sale are not returnable.

EXCHANGES
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the new item.

REFUNDS
Once we receive and inspect your return, we will let you know whether the refund has been approved. Approved refunds are issued to your original payment method. Please allow time for your bank or card issuer to process and post the refund.

QUESTIONS
If you have any questions about returns, contact us at nesturistore@gmail.com and we will be happy to help.